Privacy policy

                                                  With effect from [13th Oct 2022]

Welcome to (the “Website”). This Website is owned and operated by Planit Food Retail Private Limited, a private limited company within the meaning of the Companies Act, 2013 and having its registered office at A2-1702 Uniworld City, Sector 30, Gurgaon 122002, Haryana (hereinafter referred to as the “Company” or “us” or “We”, which expression shall mean and include its officers, successors and assigns). This Privacy Policy, as may be amended from time to time, (“Privacy Policy”) sets out the privacy practices of the Company with respect to the entire content of the Website.

This document is published in accordance with the provisions of the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and other applicable laws that require publishing of the privacy policy for collection, usage, storage, disclosure and transfer of sensitive personal data or information on an online portal of the Company. We request you to go through this Privacy Policy and the terms of use notified by us from time to time carefully before you decide to access this Website.

For the purposes of this Privacy Policy, the words “us”, “We”, and “our” refer to the Company and all references to “you”, “your” or “User”, as applicable, shall mean and include all individuals, companies, private organisations, value chain entrepreneurs, consumers, employees, consultants, agents, that visit, use, deal with or interact with or transact through the Website or avail our products and services. In the course of using the Website or availing the products and services vide the online/ offline application forms and questionnaires, the Company may become privy to your personal information, including information that is of a confidential nature.

The Company is strongly committed to protecting the privacy of its Users and has taken all necessary and reasonable measures to protect the confidentiality of the User information and its transmission through the Website. The Company will not be held liable for disclosure of any information if such disclosure is in accordance with this Privacy Policy, the terms of use notified by us from time to time and/or applicable law.

By visiting / accessing the Website, and voluntarily providing us with information for the products or services or otherwise, you are consenting to our use of it in accordance with this Privacy Policy. If you object to your information being transferred or used in accordance with this Privacy Policy, please do not use the Website.

We may update this Privacy Policy from time to time. You must periodically review the Privacy Policy for the latest information on our privacy practices.








  1. Information Collection
    • You are the sole owner of your information. The Company collects your information through the Website for providing the services you have signed up for. We will not sell, share, transfer or rent any personal information to others in ways different from what is disclosed in this Privacy Policy and the terms of use notified by us from time to time or what is required under applicable law. The type of information collected from you, includes, without limitation, the following:


  • The Company may collect information from you from both online and offline sources. The Company collects information from you on the Website through the Register/Sign-up/Log-in page or any other page on the Website, if applicable. On the Register/Sign-up/Log-in page, and other pages on the Website, you may be required to give your contact information (such as name, mobile number, email ID etc.), and certain other details. Further, the Company also collects information about you based on your Website use and order placement and may also collect information from you through offline sources. When the Website requests your identity, the Website will clearly indicate the purpose of the inquiry before the information is requested.
  • When you request a page from any place within the Website, our web servers automatically recognize certain information such as the User’s web request, IP address, browser type, referring/ exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, device related data, location data, and other such information. The Company uses this information to analyse trends, to administer the Website, to track Users’ movements around the Website and to gather demographic information about the User base as a whole. The Company may link this automatically-collected data to personally identifiable information.
  • The Company also collects and stores marketing and communications data based on your interaction with the Website. This includes both a record of your decision to subscribe or to withdraw from receiving marketing materials from us or from our third party partners/ sellers.
  • The Company collects information that you may provide to us, when you write directly to us (including by way of e-mail).
  • The Company collects information that the Users provide to the Company over telephone or any other medium. The Company may make and keep a record of the information shared by the Users with us.
  • The Company collects and stores information that the Users provide to us by completing surveys.
  • The Company may also obtain personal information of a User through third parties or from publicly available sources, such as:
    • Profile data from social media platforms and networks when Users give us permission to do so and only if applicable;
    • Technical data for the purposes of conducting fraud and risk assessments;
    • Data from external third parties who have entered into contracts with us to assist us with our business operations and provided that such service providers adhere to our data protection requirements;
    • Identity data and contact data from publicly available sources in accordance with applicable laws; and
    • Data from internal third parties or from specific third parties, such as audit support and information technology.
  • Data collected by the Company (whether through online or offline sources) may be:
    • Anonymized: This data will not contain any personally identifiable information relating to the User.
    • Private/Personal Data: The data may contain personally identifiable information of a User, and will be collected, stored, and used in accordance with this Privacy Policy for usage of the Website and provision of services by the Company.
    • Permissioned Data: Any personally identifiable data / information of a User, which has been specifically obtained with the prior consent of the User, and not covered in (b) above. This will be collected, stored, and used by the Company in accordance with this Privacy Policy and the purpose for which the consent has been obtained.
    • Regulatory Data: Any data which is required to be collected by the Company from the User in connection with or relating to compliance with applicable law. This will be collected, stored, and used by the Company in accordance with applicable law and this Privacy Policy.
  • Collection of Information through cookies – Cookies are small pieces of information saved by your browser onto your browsing device, such as computer or mobile phone. Cookies are used to record various aspects of your visit and assist the Company to provide you with uninterrupted service. These cookies terminate once the customer closes the browser.


  • By default, the Company uses a persistent cookie that stores User login ID (but not password) to make it easier for the User to login when returning to the Website. The Company encodes its cookies so that only the Company can interpret the information stored in them. The User may remove or block this cookie using the User’s browser settings to disable the feature.
  • The Company also stores transaction history. The Company may collect additional information in ways not specifically described herein. For example, the Company may track information related to interactions with customer service or responses from surveys or other feedback tools. The Company uses this information to continually improve the service provided to the Users.
  • The Company partners with third-party service providers to either display advertising on the Website or to manage our advertising on other websites. Our third-party partner may use technologies such as cookies to gather information about your activities on the Website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
  • Opt-out procedure – Upon initial communication from the Company, you may opt-out of receiving further communications from the Company. To be completely removed from the Company mailing list, you may contact us at If you are using an e-mail forwarding service or other similar service, please make sure to include the correct e-mail address or addresses.
  1. Use And Processing Of The Information Collected
    • The Company may use your information for or in connection with any of the following purposes:


  • For providing services - The primary goal of the Company in collecting the information is to provide you the services as set out on the Website. The Company may use the personal information provided by you in the following ways:


  • To provide you with products and services;
  • To facilitate, process your requests and transactions and to provide you with transaction and post transaction-related services, providing, improving, and marketing our products and services, including site content and performance;
  • To resolve technical issues of access to the Website via telephone or email;
  • To evaluate your use of the services;
  • To better understand Users’ needs and interests;
  • To identify and reach you;
  • To process your personal information in connection with the performance of a contract that we have with you;
  • For marketing and advertising purposes, including for providing you with further information, products and services and newsletters;
  • Personalize your experience and customize Website experience;
  • To check the identity and suitability of Users for certain products and services;
  • Improve our Website in order to better serve you;
  • Allow us to better service you in responding to your customer service requests;
  • Administer a contest, promotion, survey or other site feature;
  • To monitor your compliance with any terms and conditions associated with our products and services;
  • To share it with such third parties with whom it contracts in connection with provision of services to you or to whom it transfers its rights and duties under any agreement entered into with such third parties;
  • The Company may sub-contract all or part of the services to a third-party sub-contractor. When you sign up for these services, the Company will share names, contact information or other personally identifiable information that are necessary for the third party to provide these services. Per the Company's contractual arrangements with these parties, they are not allowed to use personally identifiable information except for the explicit purpose of providing these services; and/or
  • For all other incidental and associated purposes relating to the provision of our products and services.
  • For safeguarding and improving the Website – In order to protect the Company and the Website against any security threat and to improve/introduce certain features on the Website, the Company may use your personal information in the following ways:
    • To ensure the security and operation of the Company’s information technology environment;


  • To improve the Company’s artificial intelligence protocols and chatbots; and/or
  • To detect and protect against error, fraud, and other criminal activity.
  • For legal purposes – In accordance with the applicable laws on data protection, the Company may use your personal information for the following purposes:
  • To comply with its legal obligations;
  • To make disclosures as may be required under applicable law;
  • To comply with the legal process to respond to requests from public, regulatory or government authorities; and/or
  • To comply with the orders of law enforcement agencies, governmental officials, legal or regulatory authorities and/or to such other statutory bodies who have appropriate authorization to access the same for any specific legal purpose.
  • For other business purposesThe Company may use your personal information for other business purposes as well, which include the following:
  • To provide aggregated de-identified data to Enterprise Clients (as defined hereinafter) or partners under the terms of agreement with them;
  • To carry on audits, due diligence for effecting investments in the Company;
  • As part of sale, merger or similar change of the business or its parent company, subsidiaries, affiliates and related group companies;
  • To perform internal business processes such as data analysis, audits;
  • In case of a necessity for our legitimate interests or the legitimate interests of a third party which requires us to put in place appropriate privacy measures to ensure that our legitimate interests are not outweighed by impacts on your interests, fundamental rights or freedoms; and/or
  • To develop new products and services and improve the existing ones.
  • The Company may also use your personal information to enforce or apply any terms of use notified by it from time to time, resolve disputes, enforce its agreements or to protect the rights, property or safety of the Company, its Users or others. This includes exchanging information with other companies/agencies that work for fraud prevention.
  • The Company may share aggregated information with the Company's partners / clients. This is not linked to any personal information that can identify any individual person. Information available with the Company may be shared by the Company even after completion of the services.
  • If none of the above applies, we may seek your explicit consent for specific forms of use/processing of your personal information, which you may decline or revoke at any time.
  • Web beaconsThe web pages of the Website contain electronic images known as “Web beacons” (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyse how the Website is Web beacons may also be used in some of the Company’s emails to know which emails and links recipients have opened, allowing it to gauge the effectiveness of its customer communications and marketing campaigns. 
  • Except in the cases set out in this Privacy Policy, the Company pledges that it will not sell or rent your personal details to anyone and your personal information will be protected and maintained strictly confidential by the Company.
  1. Disclosure Of Information
    • We may share your personal information to internal third parties and external third parties for any of the purposes described in the Privacy Policy.
      • Internal third parties: We may share your personal information with our parent company, subsidiaries, affiliates and related group companies, and other internal third parties in compliance with the Privacy Policy and any other appropriate confidentiality and security measures. Such internal third parties are committed to protecting personal information and to use it only for legitimate business purposes.
      • External third parties: We may share your personal information with (i) third party service providers under contract who assist us with our business operations; (ii) credit bureaus to report financial data, as permitted by law; (iii) in the event the Company sells or buys any business or assets, it may disclose User’s information to the prospective seller or buyer of such business or assets. The Company may also transfer or assign such information in the course of corporate divestitures, mergers or dissolution; (iv) when required by law enforcement agencies, government officials, statutory bodies, fraud detection agencies or other similar third parties; and/or (v) when we are compelled to do so by law (such as via a subpoena, court order or similar legal procedure) or when we are under a duty to do so in order to comply with any legal obligation, or to protect the rights, property or safety of the Company, its Users or others.
    • The Company takes all reasonable organizational and technical measures to ensure that every third party involved in the processing of your personal information follows protection standards in accordance with the applicable laws and in accordance with the principles set out in the Privacy Policy.


  1. Storage Of Information
    • We store and process User’s personal information on our secure servers and the servers/databases of other cloud service providers (such as Amazon Web Services, Google, Microsoft, and others). The Company may store the User’s information in locations outside the direct control of the Company (for instance, on servers or databases co-located with hosting providers (such as Amazon Web Services, Google, Microsoft, and others)). We use reasonable safeguards to preserve the integrity and security of User information against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. To achieve the same, we use reasonable security practices and procedures as mandated under applicable laws for the protection of User information. 
  • However, we would like to bring to the User’s attention that data transmission over the internet is not completely secure and that any information that User transmits to us is at User’s own risk. We assume no liability for any disclosure of information due to errors in transmission, unauthorized third-party access to our Website and data bases or other acts of third parties or acts or omissions beyond our reasonable control and User shall not hold the Company responsible for any breach of security.


  1. Data Retention
  • The Company may store User’s personal information for as long as required for the fulfilment of the purposes for which we collected it and for as long as the User account on the Website is active or as needed to provide services to the User or otherwise as required by the Company for undertaking its legitimate business activities or to comply with applicable law. The retention of personal information by the Company is determined by considering compliance with legal (contractual or statutory requirements), accounting and compliance reporting requirements.
  • If the User wishes to cancel its account on the Website, or requests that the Company no longer use its information to provide services, the User may contact the Company via email, asking the Company to do so. Notwithstanding any such cancellation/ request, the Company will retain and use all information provided by the User, as may be necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes.
  • Post termination of your account on the Website, or post any request by the User that the Company should not use his/ her information, the Company may continue to use your anonymized data aggregated or in combination with anonymized data of other users. The Company may use this aggregated anonymized data for data analysis, profiling and research purposes, for example - to gain insights about our Users and their profiles. We may keep your contact information along with your application details (if any) for fraud prevention purposes and for the exercise/ defense of a legal claim or for providing evidence in legal proceeding(s).
  1. Company As a Pass-Through Facilitator
    • The Company may, in some cases, be a pass-through facilitator for data under a contract with a client or partner (“Enterprise Client”). In such cases, the Enterprise Client shall be deemed to be the owner of the information collected on the Website, and the Company shall not be deemed to be the owner of such information. The Company may, as part of the agreement with such Enterprise Clients, use the information collected to provide the relevant services to the User. Post completion of the service, a copy of the identified and de-identified data will still be retained by the Company, to be used as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements or for other business purposes.


  1. Treatment Of Data In Case Of A Sale Of Assets, Merger, Acquisition
    • The Company reserves the right to disclose and transfer your personal information: (i) to a subsequent owner, co-owner or operator of the Website, website, mobile application or applicable database; or (ii) to the transferee entity in case of a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process. You will be notified via email and/or a prominent notice on our Website of any change in ownership, possession or uses of your personal and Website usage information, as well as any choices you may have regarding your personal information.
  2. Spam
    • The Company maintains a strict "No-Spam" policy, which means that the Company does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent.
  3. Protection Of Information
    • The Company takes the security of your information very seriously. The Company protects your information from loss, theft, misuse and unauthorized access, use, disclosure, reproduction, alteration and destruction by using generally accepted industry standards. The Company has put in place appropriate methods and managerial procedures to safeguard and secure such information. It only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the User. The Website allows Users access to their personal information and allows them to correct, amend or delete inaccurate information.
    • The Company takes all necessary precautions to protect your personal information both online and off-line. No administrator at the Company will have knowledge of your It is important for you to protect against unauthorized access to your password and your computer. Be sure to log off from the Website when finished.
    • The information that is collected from you may be transferred to, stored and processed at any destination within India. By submitting information on the Website, you agree to this transfer, storing and / or processing. The Company will take such steps as it considers reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.
    • By using the Website, you accept the inherent security implications of data transmission over the internet. Therefore, the use of the Website will be at your own risk and the Company assumes no liability for any disclosure of information due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or omissions beyond its reasonable control and you agree not to hold the Company responsible for any breach of security.
    • The Company shall not be liable for the transfer of any personal identification information resulting from loss or distribution of data, the delineation or corruption of storage media, power failures, natural phenomena, riots, acts of vandalism, sabotage, terrorism or any other event beyond the Company's control.
    • In the event the Company becomes aware of any breach of the security of your information, it will promptly notify you and take appropriate action to the best of its ability to remedy such a breach.
  4. Other Links
    • The Website may contain links to other sites. The linked sites are not necessarily under the control of the Company. Please be aware that the Company is not responsible for the privacy practices of such other sites. The Company encourages you to read the privacy policies of each web site that collects personally identifiable information. If you decide to access any of the third-party sites linked to Website, you do this entirely at your own risk. Any links to any partner of the Website should be the responsibility of the linking party, and the Company shall not be responsible for notification of any change in name or location of any information on the Website.


  1. Minors’ Privacy
    • By using the Website, you represent that you are of the age of majority as defined under applicable law and have the legal capacity to access the Website.


  1. Notification Of Changes
    • We may update this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way we treat your personally identifiable information, or in the Privacy Policy document itself, we will display a notice on the Website and on the Company website or send you an email, so that you may review the changed terms prior to continuing to use the Website. As always, if you object to any of the changes to our terms, and you no longer wish to use the Website, you may contact <email> to deactivate your account. Unless stated otherwise, our current Privacy Policy applies to all information that the Company has about you and your account irrespective of such deactivation.


  • Using the Company services or accessing the Website after a notice of changes has been sent to you or published on the Website or on our website shall constitute your consent to the changed terms.


  1. Exclusion
    • This Privacy Policy does not apply to any information other than information collected by the Company through the Website including such information collected in accordance with the clause on “Use And Processing Of The Information Collected” above. This Privacy Policy will not apply to any unsolicited information provided by you through this Website or through any other means. This includes, but is not limited to, information posted on any public area of the Website. All such unsolicited information shall be deemed to be non-confidential and the Company will be free to use and disclose such unsolicited information without limitation.


  • The Company also protects your personal information offline other than as specifically mentioned in this Privacy Policy. Access to your personal information is limited to employees, agents or partners and third parties, who the Company reasonably believes will need that information to enable the Company to provide services to you. However, the Company is not responsible for the confidentiality, security or distribution of your own personal information by our partners and third parties outside the scope of our agreement with such partners and third parties.


  1. Grievance Officer


  • If you have any grievance with respect to the Website or the services in connection with which your information is collected, including any discrepancies and grievances with respect to the processing of information, you can contact our Grievance Officer at:
  • The Grievance Officer shall redress your grievance expeditiously, within 1 (one) month from the date of receipt of grievance. Except where required by law, the Company cannot ensure a response to questions or comments regarding topics unrelated to this Privacy Policy or the Company's privacy practices.


  1. Governing Law / Dispute Resolution
    • This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India and subject to the provisions of arbitration set out herein, the courts at Gurgaon shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Privacy Policy.


  • If any dispute arises between the Company and the User in connection with or arising out of the validity, interpretation, implementation or alleged breach of any provision of the Privacy Policy, such dispute shall be referred to and finally resolved by arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996 for the time being in force, which rules are deemed to be incorporated by reference in this clause.


  • There shall be one (1) arbitrator and the seat of the arbitration shall be Gurgaon, India. The language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.


  1. Consent


  • By consenting to the terms under this Privacy Policy, you hereby provide express consent to the Company to collect, share, transfer, store, retain, disseminate or use the information collected by the Company from your usage of the Website in accordance with the terms of the Privacy Policy. You may, at any time, withdraw consent for the collection or processing of any information provided by you, by sending an email at <email>. Upon verification of such request, the Company may, subject to its obligations pursuant to law, destroy all information provided by you from its servers. However, please note that the Company shall continue to retain a copy of the information provided by you for the purpose of complying with applicable law and carrying out periodic audits.

You have read this privacy policy and agree to all of the provisions contained above