Terms of usage
With effect from [13th Oct 2022]
Planit Food Retail Private Limited (“PLANIT” or the “Company”, also referred to as “we” and “our” in this document) is the licensed owner of the brand Planit and the website planit.club (the “Website”). You are a customer of the Company or a visitor to the Website and as such are advised to read the Term & Conditions carefully. By accessing the services provided by the Website you agree to the terms provided in this Terms & Conditions document.
Services of the Website would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 are not eligible to use the Website. If your age is below 18 years your parents or legal guardians can transact on your behalf, if they are registered users.
License & Website access
PLANIT grants you a limited sub-license to access and make personal use of the Website. You may not:
- Download the Website (other than page caching) or modify it, or any portion of it, except with express written consent of PLANIT
- Engage in commercial use of the Website or any of its contents;
- Download or copy account information for the benefit of another merchant
- Use data mining, robots, or similar data gathering and extraction tools on the Website
- Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Website or of PLANIT and its affiliates without express written consent.
- Use any meta tags or any other "hidden text" utilizing the Website’s or PLANIT’s name or trademarks without the express written consent of PLANIT.
Any unauthorized use terminates the permission or sub-license granted by PLANIT under this Terms & Conditions document.
You may not use the Website for any of the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Gaining unauthorized access to other computer systems.
- Interfering with any other person's use or enjoyment of the Website.
- Breaching any applicable laws;
- Interfering or disrupting networks or web sites connected to the Website.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, PLANIT and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
Account & Registration Obligations
You are required to register and login for placing orders on the Website. You have to keep your account and registration details current and correct for communications related to your purchases from the Website. You are solely responsible for maintaining the confidentiality and security of your account including username, password and payment information. PLANIT is not responsible for any unauthorised use of your account.
As part of the registration process on the Website, PLANIT may collect the following personally identifiable information about you:
- Primary and alternate email address
- Primary and alternate mobile phone number
- Primary and alternate billing and delivery addresses
- Demographic information (including your age, gender, occupation and education among others)
- Details of your family members (such as names and mobile numbers)
- Information about the pages on the site you visit /access, the links you click on the site, the number of times you access the page and any such browsing information
- Details of the transactions you conduct through the Website (such as products and services you purchase, the frequency and quantity of purchases, product returns)
- Details of information submitted by you voluntarily on the site (such as product ratings and reviews, recipes and comments)
- Details of your customer service interactions with us, including complaints and feedback submitted by you, email and other communications sent by you to the Company and by the Company to you, chat transcripts and telephone calls between you and the Company)
By agreeing to the terms and conditions, you agree to receive promotional communication from us to your registered email addresses, mobile phones and addresses. You can opt out either by unsubscribing in "My Account" or by contacting customer service.
We offer a range of food ingredients, semi-prepared and fully prepared food products and kitchen and dining tools and consumables that support the storage, preparation and consumption of food. The nature of products we offer, including fresh fruit and vegetables, artisanal clean-label prepared foods, and imported foods and food ingredients, are subject to inherent variability in product quality and availability. While each product goes through a stringent quality control process before its delivery to you, we cannot guarantee the uniformity of size, grade, taste and physical appearance that is normal in mass-manufactured processed foods.
You agree and accept that content (including text, images, and video) about the products that appears on the Website is representative of the product and the product delivered by us to you may differ from this representation.
We provide information about the products we list based on research from multiple sources, including nutritional information, health benefits, allergy information and the like to support your purchase, preparation and consumption experience. While we make best effort to use credible sources for this research, we do not provide any assurances as to the completeness or accuracy of this information. Our Content is not a substitute for the diagnosis, treatment or advice of a qualified medical professional.
Pricing for products on the Website may be different from prices for the same product from other sellers. Prices are subject to change without advance notice. Our products are liable for taxes, as applicable in India.
All the products listed on the Website will be sold at the prices at which they are listed at the time of ordering. You understand and agree that prices of our products may be higher or lower than the prices you have ordered at on the date of delivery, and no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.
All prices on the Website are in Indian Rupees. For international cards used on the site, the bank’s applicable exchange rate and charges may apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.
Delivery charges may be applicable on your order if the value of the order is below a threshold amount or if you desire delivery in a slot not otherwise available for your delivery location. Where applicable, delivery charges will be displayed to you on the Website’s checkout page prior to order placement.
Before placing an order it is your responsibility to check the product description on the Website. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
Order Cancellation and Modification by Customer
Orders once placed can not be modified or cancelled.
Order Cancellation by Company
PLANIT reserves the right to cancel part or all of your order any time before delivery where we are unable to deliver your order for any reason whatsoever. In such a case we will refund any payments already made by you for the order. We will attempt to pre-inform you if part or all your order is cancelled by us.
If we suspect any fraudulent transaction by any customer or any transaction which contravenes the terms & conditions of using the Website, we at our sole discretion could cancel such orders. We will maintain a list of all fraudulent transactions and customers who have been party to such transactions, and reserve the right to suspend or cancel their registration, deny access to the Website to them, or cancel any orders placed by them.
We only accept orders that have been paid in advance. We will cancel any orders where the full payment has not been made, or where the payment has been cancelled or reversed for any reason whatsoever.
We accept payments through multiple methods including credit cards, debit cards, net banking, UPI and popular wallets. Payments can be made in advance into your account, or for each order. All payments are routed through our payment gateway, and we do not store any of your payment information in our databases or any of our other IT systems.
We accept orders for delivery between 1 to 7 days after order placement. We require you to select a delivery address and block a delivery slot at the time of placing your order. Your order are shipped by us on the same day as the chosen delivery slots for local delivery, and between 2-4 days in advance of the delivery slot for outstation delivery.
It is your responsibility to provide the complete and correct address for the delivery, and to be available to take delivery during your selected delivery slot at the delivery address.
In the event of your unavailability at the delivery address during your selected delivery slot, we may, at our discretion, make best effort to deliver your order to a nominee communicated by you on the Website at or near your delivery address.
In the event of a non-delivery on account of your non-availability or your failure to allow access of our delivery team to your premises or any other mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by PLANIT for redelivery, including any cost of spoilage of perishable products within your order, shall be claimed from you.
Returns & Refunds
We have a no questions asked returns policy which entitles you to return products within specified time limits if you are not satisfied with product quality. You can get in touch with our customer care at 9958036633 or at email@example.com. Upon completion of a return transaction, we will issue a credit note for the value of the returned products into your account with the Company. The credit balance in your account can be used to pay for subsequent purchases from the Website or, at your request, will be refunded to you.
You Agree and Confirm:
- That you will use the services provided by the Website, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Website.
- You will provide authentic and true information in all instances where such information is requested of you. PLANIT reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), we have the right in our sole discretion to suspend or cancel your registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
- You authorise the Company to contact you for any transactional purposes related to your order/ account.
- That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website.
Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted to the Website by you, or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the " Comments") shall be and remain the property of PLANIT, and by submissions of Comments you hereby assign to PLANIT in perpetuity all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. PLANIT will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever and without restriction.
PLANIT is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". PLANIT reserve the right to accept, reject, moderate, monitor, edit, publish or remove any Comment. You grant PLANIT the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make, and you agree to indemnify PLANIT and its affiliates for all claims resulting from any Comments you submit. PLANIT and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Copyright & Trademark
PLANIT expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of PLANIT or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to PLANIT. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of PLANIT, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website.
References and links to third-parties
References on this Website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply PLANIT endorsement, sponsorship or recommendation of the third party, information, product or service. PLANIT is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.
Modification of Terms & Conditions of Service
PLANIT may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Website. You should regularly review the Terms & Conditions on the Website. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Website.
You agree to defend, indemnify and hold harmless PLANIT, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to PLANIT or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
Governing Law and Jurisdiction
This User Agreement shall be construed in accordance with the laws of India. The Courts at Gurgaon shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by PLANIT and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Gurgaon. The High Court of judicature at Chandigarh alone shall have the jurisdiction and the Laws of India shall apply.
This User Agreement is effective unless and until terminated by either you or PLANIT. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Website. PLANIT may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website, Such termination will be without any liability to PLANIT. Upon any termination of the User Agreement by either you or PLANIT, you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. PLANIT's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.